Product Returns / Withdrawal

To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order to the condition of the product sold and its packaging intact, in order to detect any obvious defects, such as incorrect product shipment, broken product, defective parts, etc. Returns of products sold through our Company Website are provided in the following cases:

1) In case of incorrect shipment of product, which will be due to the Company or its suppliers, the customer will have the right to return the product within fourteen (14) days of receipt. The product must be in excellent condition, not used, the packaging must be intact and include the original contents. In this case, the return costs will be borne by the Company and the return of the product will be done with the courier service indicated by the Company.

In case a product is returned, the value of the product is refunded and not the transfer, within 10 days from the receipt of the product by the Company, to a bank account that will be indicated by the customer.

If the payment has been made by credit card, then the return is made in the same way as the original payment.

2) Also, the customer will have the right to withdraw unjustifiably and return the product within fourteen (14) days of receipt, in accordance with the provisions of the Law on Consumer Protection. The product must be in excellent condition, not used, its packaging must be intact (closed) and it must contain the original contents. In this case, the return costs will be borne by the customer.

In the above cases, the customer will be responsible for the loss or deterioration of the products until their return to the Company. Therefore, we recommend that returns be made either by registered letter from ELTA or by using courier services.

In the event that a deposit has been made, by any method of payment, for an order containing products that are not available there will be no right of withdrawal.